Toyota took top honors in a reliability report by J.D. Power and Associates. Logo is registered trademark of Toyota. |
J.D. Power & Associates released its findings on overall vehicle quality for cars from the model year 2009. The report was made from a sample size of 31,000 vehicle owners with 3 years of ownership of a vehicle from 2009.
The automotive industry as a whole has made strides in improving vehicle reliability, with an improvement of 19 less problems per 100 vehicles over the report from last year. The current industry average is now 132 problems per 100 vehicles. (PP100)
Lexus, Toyota's luxury division, took top honors in the long term reliability report, and its LS series of vehicles had only 72 PP100. Toyota tied with GM in 3rd place with each having 104 PP100, and Scion placed 5th with 111 PP100. Overall, the Japanese manufacturer took 8 awards for reliability, beating all other manufacturers. The Prius took its 5th straight award for reliability in the compact car segment.
Toyota's Prius took its 5th consecutive award for reliability. |
For European brands, Porsche took top honors by placing 2nd with 98 PP100. The only other European manufacturer to score above average in reliability was Mercedes-Benz.
Porsche placed highest for European makes and 2nd overall out of 32 manufacturers. |
Cadillac has the lowest component replacement rate of any manufacturer. |
Ford took home 3 awards with its Fusion, Lincoln MKZ (tied with Lexus' ES 350), and Explorer (tied with Nissan's Murano). Cadillac had the lowest component replacement rate of any manufacturer and improved its score by 3 % compared to last year's report. The domestic luxury brand also had a PP100 of 104.
Overall, cars from the Japanese manufacturers had higher scores than cars from Europe and North America, however it is important to note that the domestic manufacturers have closed the gap in quality from 18 PP100 in 2011, to 13 PP100. Out of the 32 manufacturers worldwide, 25 improved their reliability, while 6 dropped in quality and 1 remained the same.
The list below from J.D. Power and Associates contains the winners and runner ups for reliability:
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